Question 1

What’s your return policy?

Accepted Answer

We don’t offer returns and exchanges, but if there’s something wrong with your order, please let us know by contacting us at info@hockeybrothers.com

Question 2

Do you offer refunds?

Accepted Answer

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@hockeybrothers.com with photos of wrong/damaged items and we’ll sort that out for you.

Question 3

Can I exchange an item for a different size/color?

Accepted Answer

At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at info@hockeybrothers.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!

Question 4

How do I track my order?

Accepted Answer

You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at info@thehockeybros.com

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FAQ

Frequently asked questions

What’s your return policy?

Do you offer refunds?

Can I exchange an item for a different size/color?

How do I track my order?